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KA3
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Damaged omnibox

14F4530F-BA67-41DB-B785-F53753985EE2.jpeg

 my omnibox has no front cover and all the wires are exposed.  Can I get it fixed?

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Gareth_L
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Re: Damaged omnibox

Hello KA3

Sorry you have had to contact us 

Has it always been like this

I am more than happy to take a look at this for you and get an engineer booked 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Damaged omnibox

Hello KA3

I am a paid employee of Virgin Media

If you need verification then you can check here 

I asked privately for your address so I can book an engineer to come out and fix the box 

Just by looking at the picture it would be impossible to know where it is 

Gareth_L

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Gareth_L
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Re: Damaged omnibox

Thanks for passing security KA3

Can you please let me know how the visit goes 

Gareth_L

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Gareth_L
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Re: Damaged omnibox

hello KA3

Just to answer your question

We will not need access to inside your home as this is external 

Gareth_L

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KA3
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Re: Damaged omnibox

No one turned up yesterday in the booked slot.  Can you help?

 

Thanks 

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