Damaged hub 3 need a replacement - how do I get a new one!!

[Jeanette63]

My hub fell over and broke this week. I no longer have any wifi. I just need to order a new hub. How can I do this please. There is no obvious place to order one or speak to a human being to order one. Please help! 

[Vain]

Hi, my hub 3 SSID changed suddenly and it now shows as ARRIS-0000 so i guess there has been an error which caused this. I tried doing a full pin hole reset but that didn't help. Can i get a new hub 3 so that i can start using my broadband again?

[Martin_N]

Hi Vain,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your hub. I am unable to locate you account but do wish to help with this. 

What I will do is private message you so we can look into this. 

^Martin

[ehmi]

Hi,

I also need a new hub 3 since my one is damaged. Could you please help me get one? 

It’s impossible getting someone on the phone, I keep getting automatic answers!

[Molly_T]

Hi @ehmi, sorry to hear you also have a damaged hub. 
I will send you a PM to take a few details and get this sorted for you. 

You will find my PM in your Inbox in the top right corner of the page. 

We can then return to the public thread with an update once things are sorted!

All the best. 

[Gareth_L]

Hello ehmi

Thanks for those details you sent 

Molly_T is off today so I have had a look 

I can see the issue looks like its been fixed by the engineers visit 

Can you please let us know if everything is okay now

Gareth_L