on 23-08-2023 13:57
[MOD EDIT: Address removed]
on 23-08-2023 14:05
Submit the details here ...
https://www.virginmedia.com/help/reportingdamage
on 25-08-2023 15:01
Hi there @Manwedd
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have a damaged omnibox, I'll be happy to pop you a private message so we can get an appointment to resolve this.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.