Virgin Media Community

[Laurie_C]

Hi S7771,

Thanks for keeping us updated. Please let us know if these problems persist, and we can take another look at things for you.

Kind regards,

Laurie

[S7771]

Hi,

Since the work was carried out by the engineer last Friday the internet does seem a lot more stable. I do not get as many packet loss scenarios. However, i am still getting a few blips here and there. Please see my BQM here

The Hub logs also show a few T3 errors on the upstream.

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	2	0

How should i proceed?

[Zach_R]

Hi @S7771,

Thank you for getting back to us with an update, and also for providing those details.

I've taken a look at the BQM that you provided, and I can't seem to see anything of note on those results that would explain why you're having some ongoing issues with the connection.

Have you checked to see if there are any known area impacting faults via our Service Status page that may explain why you have any outstanding problems?

Thanks,
 

[S7771]

Hi, thanks for the reply. It's hard to see from the overview. Please zoom into the graph and see the small drops. You can also see a fairly large drop yesterday.

[Zach_R]

Hi @S7771,

I've zoomed in on the graph and can see the drops that you're referring to.

Can you please follow the link provided earlier to see if there are any area impacting faults that may explain why you're facing this problem? We can then go from there.

Thanks,
 

[S7771]

Hi Zack,

No broadband issues reported in my area.

Thanks.

[Akua_A]

Thank you for getting back to us @S7771.

I have had a further look back end and I cannot see any issues on your account. 

Please continue to monitor the service over the next 24hrs and if the issue persists we can look into a resolution.

Many thanks