Hi Paulina,
I have left it in router mode over night and the issue still persists, if not worse. If you look at the BQM the moment i switch to the SuperHub i get higher min/max/avg pings.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/545ab7f4d0128bbdb98c026b285669df07582bce
I have also seen T3 timeouts and PastRS errors. Clearly the issue still occurs. Whilst still in router mode can you please carry out your advanced level tests and please arrange for a engineer to visit. I wish to switch back to my own router ASAP.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 5 | 40 | 256 qam | 25 |
2 | 267000000 | 2.5 | 40 | 256 qam | 17 |
3 | 275000000 | 2.5 | 40 | 256 qam | 18 |
4 | 283000000 | 3.9 | 40 | 256 qam | 19 |
5 | 291000000 | 4.5 | 40 | 256 qam | 20 |
6 | 299000000 | 4.9 | 40 | 256 qam | 21 |
7 | 307000000 | 5 | 40 | 256 qam | 22 |
8 | 315000000 | 4.9 | 40 | 256 qam | 23 |
9 | 323000000 | 4.9 | 40 | 256 qam | 24 |
10 | 339000000 | 5.1 | 40 | 256 qam | 26 |
11 | 347000000 | 4.9 | 40 | 256 qam | 27 |
12 | 355000000 | 5 | 40 | 256 qam | 28 |
13 | 363000000 | 5.1 | 40 | 256 qam | 29 |
14 | 371000000 | 5.3 | 40 | 256 qam | 30 |
15 | 379000000 | 4.8 | 40 | 256 qam | 31 |
16 | 387000000 | 4.6 | 43 | 256 qam | 32 |
17 | 395000000 | 4.1 | 40 | 256 qam | 33 |
18 | 403000000 | 3.7 | 40 | 256 qam | 34 |
19 | 411000000 | 3.2 | 40 | 256 qam | 35 |
20 | 419000000 | 3.5 | 40 | 256 qam | 36 |
21 | 427000000 | 3.5 | 40 | 256 qam | 37 |
22 | 435000000 | 3.5 | 40 | 256 qam | 38 |
23 | 443000000 | 3.4 | 40 | 256 qam | 39 |
24 | 451000000 | 3.5 | 40 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 8 | 0 |
2 | Locked | 40.3 | 11 | 0 |
3 | Locked | 40.3 | 6 | 0 |
4 | Locked | 40.3 | 8 | 0 |
5 | Locked | 40.9 | 7 | 0 |
6 | Locked | 40.9 | 10 | 0 |
7 | Locked | 40.9 | 7 | 0 |
8 | Locked | 40.3 | 11 | 0 |
9 | Locked | 40.9 | 10 | 0 |
10 | Locked | 40.9 | 7 | 0 |
11 | Locked | 40.9 | 10 | 0 |
12 | Locked | 40.3 | 19 | 0 |
13 | Locked | 40.9 | 14 | 9 |
14 | Locked | 40.9 | 19 | 6 |
15 | Locked | 40.9 | 16 | 0 |
16 | Locked | 43.3 | 11 | 0 |
17 | Locked | 40.9 | 30 | 0 |
18 | Locked | 40.3 | 25 | 0 |
19 | Locked | 40.9 | 28 | 0 |
20 | Locked | 40.9 | 9 | 0 |
21 | Locked | 40.9 | 14 | 0 |
22 | Locked | 40.9 | 18 | 0 |
23 | Locked | 40.9 | 25 | 0 |
24 | Locked | 40.3 | 12 | 0 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Regards,