Virgin Media Community

[Djfoster1983]

I just got a new laptop (hp probook) and can't seem to connect to my router as the DNS server isn't responding. 

All my other devices are still connected and working fine, it just seems to be an issue connecting this devise. 

Any advise would be welcome. 

Thanks

[Client62]

Suspect the laptop has not established a proper connection to the Hub - especially if WiFi and / or a Hub 5 are involved.

Check in the Hub's menus that MAC Address filtering is Disabled.

Check if the problem affects both WiFi & a direct network cabled connection.

[Roger_Gooner]

Check the IPV4 properties.

[Client62]

Yes if it looks like that fine !

With laptop connected to the Hub what do the Network Connection Details show ?

Can we see a LAN IP / a Mask / Gateway IP / DNS entries ?

[David_Bn]

Thanks for your post on our Community Forums @Djfoster1983, and a very warm welcome to you.

Sorry to hear of the recent connection issues you've experienced when attempting to establish a connection to the laptop.

Can you please confirm if the advice offered to you from @Client62 and @Roger_Gooner has helped you combat this issue?

Kindest regards,

David_Bn

[Djfoster1983]

Thanks for the suggestions.  

I have changed MAC filtering to only apply from 2-3am (there was no option to disable completely) but still having no joy with either WiFi or connected. 

[Client62]

Can the HP Probook access the internet via the hotspot of a mobile phone ?

[Djfoster1983]

Yes, it connects via hotspot

[Client62]

Have you checked the menus of the Hub to make quite sure

1) Wireless >>> Security  >> Wireless MAC Filtering is Disabled

2) Security >>> MAC filtering  >> the MAC filter list is empty   &  set to Always on

Do this with the menus of the Hub & not with the VM Connect app

[Martin_N]

Hi jfoster1983,

Thank you for your post. I'm very sorry to hear about the issue you've been having. 

Is still ongoing or have you been able to resolve this?

^Martin