I have recently moved my website to a new host and updated the name servers of my domain to point to the new servers my site is on. I have done a DNS check and the propagation process is completed WORLDWIDE.
That is, apart from with VM's DNS servers. They still point to the old site on the old host. Which I need to delete ASAP.
How can I fix this issue? Doing a quick Google search shows this is a copy issue with no real solution. Am I just stuck like this forever? Will half the country looking at an old site that can't be updated and my new site going to waste?
If so, how do I take VM to court for loss of earnings due to unfair censorship of my site?
The DNS records for your domain may not be updated until the TTL (time to live) counter has expired.
TTL is the value that determines how long your current DNS settings are cached with Internet Service Providers. What that means for you: In practice, if your Internet Service Provider has the current IP address for your website cached for 24 hours, it won't bother checking for a DNS update for your domain until that 24 hours has passed even if you made a DNS change for that domain 5 minutes ago.
Well it's been well over 24 hours and the virgin media DNS is still pointing at the wrong up address. Every other ISP in the world seems to updated apart from VM. And before you say, I've cleared my browser cache and history so I'm not getting a version of the site that's cached on my system.
Yes, I have cleared my DNS cache on macOS through the command line, I have cleared my browser cache and I have reset my router.
When I connect to the internet though a VPN I get the right version of the site, when I connect the laptop to the internet by teathering to my 4G mobile phone connection (through Three) I get the right version of the site.
Here are screenshots of the DNS lookup I ran...
You can see that the IP address is correct when checking multipal servers accorss the planet, but when I use ta firefox addon to check the IP and DNS information while using VM internet connection, I get the old site on the old IP address.
So what do I have to do to get VM to fix their DNS?
So your assertion that half the country is looking at the wrong version of your site is incorrect. Although based on what you are seeing, the portion using the DNS cache local to you may well be.
Shutting down my v6 tunnel to make sure I can only use v4 DNS which goes back to Virgin's servers and checking with Firefox and show IP
Now normally if you want a speedy response I'd say call faults on 151 - HOWEVER, this is probably beyond their remit, so I would suggest we wait for the Forum Team to get to this thread, although it can take them several days to do so. 😞
Chances are that your local cache will have updated by then, however if by chance it hasn't they will be able to escalate it to networks for investigation.
If you do want to try ringing in please feel free to do so though, but update the thread if you do get a resolution.
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