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Cutting out listening to streaming music on Wi-Fi

I currently have two internet connections at home.  My Virgin Media 200/20 broadband connection and a 40/20 connection from Vodafone.

 

When connected to Virgin Media on my mobile phone listening to streaming music or video it will occasionally cut out for one or two seconds and then come back.

 

This doesn't happen if I connect my phone to the Vodafone connection.

 

I don't notice any issues when using devices on wired connection just when using Wi-Fi to stream music and/or videos.

 

Any ideas? - Could it be a faulty router ??


Thanks in advance

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Alessandro Volta
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Re: Cutting out listening to streaming music on Wi-Fi

Are you connecting to the 2.4Ghz band or 5Ghz band?


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Re: Cutting out listening to streaming music on Wi-Fi

Hi,


Just checked my phone and it is showing 2.4GHz.

 

Signal Strength:  Excellent
Link speed:  39 Mbps

 

Thanks

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Alessandro Volta
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Re: Cutting out listening to streaming music on Wi-Fi

That explains the slower speed.

Can you connect to the 5Ghz band?

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Re: Cutting out listening to streaming music on Wi-Fi

I'm not sure how.  I assume my device is capable.  It is a Huawei Honor 20 Lite.

 

I only see the one SSID for Virgin Media, so I assume that automatically connected you to the 5Ghz if it is available ??

 

When connected to my Vodafone internet that is also 2.4Ghz and doesn't experience the issue though.

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Re: Cutting out listening to streaming music on Wi-Fi

Indeed, it's only Wi-Fi 802.11 b/g/n so 2.4Ghz only

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Re: Cutting out listening to streaming music on Wi-Fi

Is this likely to be a faulty Hub ? - As I say, I don't have the issue on Wi-Fi with my Vodafone broadband connection, so it isn't the mobile phone that is at fault and the connection to that is a poorer signal.

 

Thanks

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