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Cut cable

Hi, 

We had some tradesman over who cut our cable. They managed to sort of fix the phone line but could not fix the cable for Internet or TV.

We have been unable to get through to anyone by phone or messaging and I work from home so it's having a big impact so hoping someone can help. 

Thanks

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Alessandro Volta
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Re: Cut cable

This will need an engineer to put right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Cut cable

Thanks for the quick response, I tried dialling 150 on my mobile and it took me to an automated response, not aware of any other numbers to dial. Will see what VM come back with via the chat in the next day or so. 

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Alessandro Volta
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Re: Cut cable

150 is from a VM landline.

Otherwise it’s 0345 454 1111


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