Virgin Media Community

[oaneilr1uk]

Hi I called VM customer service as i'm on the 350M package, but get max 90Mbps (currently 40). They've said that everything looks OK from their end but I'm getting allot of post rs errors and I think it might be because the download power is too high. If VM say everythink is OK is there anything I can do to fix it. Here's the log

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	11.1	40	256 qam	25
2	203000000	10.5	40	256 qam	9
3	211000000	10.5	40	256 qam	10
4	219000000	10.9	40	256 qam	11
5	227000000	11	40	256 qam	12
6	235000000	10.8	40	256 qam	13
7	243000000	10.8	40	256 qam	14
8	251000000	10.5	40	256 qam	15
9	259000000	10.9	40	256 qam	16
10	267000000	11	40	256 qam	17
11	275000000	10.5	40	256 qam	18
12	283000000	10.5	40	256 qam	19
13	291000000	11	40	256 qam	20
14	299000000	10.9	40	256 qam	21
15	307000000	10.5	40	256 qam	22
16	315000000	11.1	40	256 qam	23
17	323000000	11.5	40	256 qam	24
18	339000000	11.6	40	256 qam	26
19	347000000	11.9	40	256 qam	27
20	355000000	11.6	40	256 qam	28
21	363000000	11.6	40	256 qam	29
22	371000000	12	40	256 qam	30
23	379000000	12	40	256 qam	31
24	387000000	12	40	256 qam	32

 Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.9	520	6192
2	Locked	40.9	493	6416
3	Locked	40.3	522	653
4	Locked	40.3	502	531
5	Locked	40.3	506	528
6	Locked	40.9	540	774
7	Locked	40.9	535	765
8	Locked	40.9	367	817
9	Locked	40.9	529	725
10	Locked	40.9	609	13041
11	Locked	40.3	499	718
12	Locked	40.3	480	891
13	Locked	40.9	504	385
14	Locked	40.3	539	1142
15	Locked	40.9	563	5900
16	Locked	40.9	573	5691
17	Locked	40.3	557	5684
18	Locked	40.9	472	6440
19	Locked	40.3	537	6393
20	Locked	40.3	734	6240
21	Locked	40.3	532	6436
22	Locked	40.3	579	6038
23	Locked	40.3	662	1511
24	Locked	40.3	486	2041

[Andruser · Accepted solution]

You're quite correct regarding power levels and errors.  Quite why VM bother with their offshore telephone support when it is so poor escapes me.

I'll flag this for the forum staff to advise and get a technician booked if that's needed - luckily they're helpful and know what they're talking about.

[oaneilr1uk]

Thanks @Andruser I guess they have a script and the script probably fixes most basic issues. But you need a bit more technical knowledge sometimes. If i get nowhere I think I'll have to add a 6db Forward Path Attenuator.

[Gareth_L]

Hello oaneilr1uk

Thanks for your post 

I have booked the first engineer appointment we have available as the downstream levels are causing a few issues from here 
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L