Hi I called VM customer service as i'm on the 350M package, but get max 90Mbps (currently 40). They've said that everything looks OK from their end but I'm getting allot of post rs errors and I think it might be because the download power is too high. If VM say everythink is OK is there anything I can do to fix it. Here's the log
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 331000000 | 11.1 | 40 | 256 qam | 25 |
2 | 203000000 | 10.5 | 40 | 256 qam | 9 |
3 | 211000000 | 10.5 | 40 | 256 qam | 10 |
4 | 219000000 | 10.9 | 40 | 256 qam | 11 |
5 | 227000000 | 11 | 40 | 256 qam | 12 |
6 | 235000000 | 10.8 | 40 | 256 qam | 13 |
7 | 243000000 | 10.8 | 40 | 256 qam | 14 |
8 | 251000000 | 10.5 | 40 | 256 qam | 15 |
9 | 259000000 | 10.9 | 40 | 256 qam | 16 |
10 | 267000000 | 11 | 40 | 256 qam | 17 |
11 | 275000000 | 10.5 | 40 | 256 qam | 18 |
12 | 283000000 | 10.5 | 40 | 256 qam | 19 |
13 | 291000000 | 11 | 40 | 256 qam | 20 |
14 | 299000000 | 10.9 | 40 | 256 qam | 21 |
15 | 307000000 | 10.5 | 40 | 256 qam | 22 |
16 | 315000000 | 11.1 | 40 | 256 qam | 23 |
17 | 323000000 | 11.5 | 40 | 256 qam | 24 |
18 | 339000000 | 11.6 | 40 | 256 qam | 26 |
19 | 347000000 | 11.9 | 40 | 256 qam | 27 |
20 | 355000000 | 11.6 | 40 | 256 qam | 28 |
21 | 363000000 | 11.6 | 40 | 256 qam | 29 |
22 | 371000000 | 12 | 40 | 256 qam | 30 |
23 | 379000000 | 12 | 40 | 256 qam | 31 |
24 | 387000000 | 12 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.9 | 520 | 6192 |
2 | Locked | 40.9 | 493 | 6416 |
3 | Locked | 40.3 | 522 | 653 |
4 | Locked | 40.3 | 502 | 531 |
5 | Locked | 40.3 | 506 | 528 |
6 | Locked | 40.9 | 540 | 774 |
7 | Locked | 40.9 | 535 | 765 |
8 | Locked | 40.9 | 367 | 817 |
9 | Locked | 40.9 | 529 | 725 |
10 | Locked | 40.9 | 609 | 13041 |
11 | Locked | 40.3 | 499 | 718 |
12 | Locked | 40.3 | 480 | 891 |
13 | Locked | 40.9 | 504 | 385 |
14 | Locked | 40.3 | 539 | 1142 |
15 | Locked | 40.9 | 563 | 5900 |
16 | Locked | 40.9 | 573 | 5691 |
17 | Locked | 40.3 | 557 | 5684 |
18 | Locked | 40.9 | 472 | 6440 |
19 | Locked | 40.3 | 537 | 6393 |
20 | Locked | 40.3 | 734 | 6240 |
21 | Locked | 40.3 | 532 | 6436 |
22 | Locked | 40.3 | 579 | 6038 |
23 | Locked | 40.3 | 662 | 1511 |
24 | Locked | 40.3 | 486 | 2041 |