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Critical errors

25/07/2020 11:05:32Warning!RCS Partial Service;CM-MAC=4...........3;CMTS-MAC=......;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 11:05:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=4...........3;CMTS-MAC=0.........2;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 11:05:28Warning!RCS Partial Service;CM-MAC=4...........3;CMTS-MAC=0..........2;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 11:05:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=4............3;CMTS-MAC=0.........2;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 11:05:26Warning!RCS Partial Service;CM-MAC=4........3;CMTS-MAC=0.........2;CM-QOS=1.1;CM-VER=3.0;

 

is this something that needs fixing?

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Re: Critical errors

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click Post again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Critical errors

Thanks, here's the info.

11790000001.236256 qam6
21390000001.536256 qam1
31470000001.736256 qam2
41550000001.536256 qam3
51630000001.536256 qam4
61710000001.537256 qam5
7187000000137256 qam7
81950000000.737256 qam8
92030000000.437256 qam9
10211000000036256 qam10
11219000000-0.537256 qam11
12227000000-136256 qam12
13235000000-1.436256 qam13
14243000000-1.436256 qam14
15251000000-0.736256 qam15
16259000000037256 qam16
17267000000037256 qam17
182750000000.237256 qam18
192830000000.737256 qam19
202910000000.937256 qam20
212990000001.537256 qam21
223070000001.737256 qam22
233150000001.937256 qam23
243230000002.237256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6731936522
2Locked36.6616736350
3Locked36.6568134869
4Locked36.6486034601
5Locked36.6474235387
6Locked37.3488837250
7Locked37.3437334480
8Locked37.3326832046
9Locked37.6281729938
10Locked36.6287226701
11Locked37.3325224528
12Locked36.3321022359
13Locked36.6318120383
14Locked36.6346519062
15Locked36.6352018878
16Locked37.3358418144
17Locked37.3348419266
18Locked37.3358820355
19Locked37.3330120900
20Locked37.3335021331
21Locked37.6318422564
22Locked37.6320822417
23Locked37.6311924238
24Locked37.6329423322

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999765.025512064 qam1
2394000174.825512064 qam4
3461999934.875512064 qam3
4537000144.875512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

25/07/2020 12:47:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 11:05:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 10:00:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 10:00:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 09:59:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2020 09:59:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/07/2020 20:34:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/07/2020 16:57:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2020 18:46:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2020 18:46:17Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2020 18:11:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2020 17:27:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2020 17:27:55ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Cheers

Frank

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Helpful Answer

Re: Critical errors

Too many PostRS errors - might be historical accumulation. So can you reboot the Hub and check in to see that ther error counts have all reset to 0. Then check every few hours for the next day or two to see if they start reappearing - the PostRS ones shouldn't. If they do it usually means there is noise on the line that would need VM Tech investigation.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Critical errors

Thanks for the post Fxv300.

 

How are things following the pin hole reset? If you still experience some issues let us know and we'll book an engineer for you.

 

Thanks, Emily.

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Re: Critical errors

seems to have calmed down.

 

Last errors

26/07/2020 19:55:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 12:47:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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