Menu
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
174 Views
Message 1 of 12
Flag for a moderator

Crazy lag and ping spikes in online games

Whenever I play games I consistently lag all of the time , almost to the point where it’s unplayable. I get regular ping spikes and nothing I seem to do can fix it. My download and upload speed seems normal and the internet in general is really fast. Why is this happening?? What can I do? Any help please

0 Kudos
Reply
Highlighted
  • 11.82K
  • 925
  • 1.52K
Alessandro Volta
169 Views
Message 2 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

I assume you are connecting to the Hub with Wi-Fi ?

Which Hub do you have ?

What is your contracted speed ?

 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
116 Views
Message 3 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

No even with an Ethernet cable plugged into the playstation it still lags pretty regularly. I average around 50-70 mgb download speed but it’s the ping spiking is the problem?

0 Kudos
Reply
Highlighted
  • 11.82K
  • 925
  • 1.52K
Alessandro Volta
111 Views
Message 4 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 11.82K
  • 925
  • 1.52K
Alessandro Volta
110 Views
Message 5 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
96 Views
Message 6 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

My BQM 

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
95 Views
Message 7 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

How am I supposed to post this info without screen grabbing? 

0 Kudos
Reply
Highlighted
  • 11.82K
  • 925
  • 1.52K
Alessandro Volta
81 Views
Message 8 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

Copy and paste.

Instructions for PC are >> HERE <<.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
65 Views
Message 9 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12670000004.138256 qam17
21390000006.437256 qam1
3147000000637256 qam2
4155000000637256 qam3
5163000000637256 qam4
61710000005.937256 qam5
71790000005.537256 qam6
81870000005.537256 qam7
91950000005.537256 qam8
102030000005.337256 qam9
11211000000537256 qam10
122190000004.937256 qam11
132270000004.637256 qam12
142350000004.337256 qam13
152430000003.537256 qam14
162510000003.438256 qam15
172590000003.738256 qam16
182750000004.138256 qam18
192830000004.538256 qam19
202910000004.538256 qam20
212990000004.538256 qam21
223070000004.138256 qam22
233150000004.138256 qam23
243230000004.138256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.62200
2Locked37.63540
3Locked37.64010
4Locked37.66830
5Locked37.68690
6Locked37.62180
7Locked37.62210
8Locked37.32890
9Locked37.32310
10Locked37.622712
11Locked37.31965
12Locked37.31430
13Locked37.62310
14Locked37.320812
15Locked37.620623
16Locked38.61980
17Locked38.63560
18Locked38.62610
19Locked38.61430
20Locked38.91480
21Locked38.9840
22Locked38.91390
23Locked38.61550
24Locked38.91300

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000046.3512064 qam1
23940000045.8512064 qam4
34620000046.8512064 qam3
45370000046.5512064 qam2



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA00110
2ATDMA0050
3ATDMA0060
4ATDMA0050
0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
64 Views
Message 10 of 12
Flag for a moderator

Re: Crazy lag and ping spikes in online games

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
;kfoA,.iyewrkldJKDHSUBsgvca69



Primary Downstream Service Flow

SFID564
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID563
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

16/11/2020 14:42:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 07:57:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 21:28:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 05:55:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 10:20:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 10:20:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 22:37:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 22:20:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 22:20:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:27:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 10:20:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 10:20:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 04:25:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 22:20:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 22:20:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 11:09:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 10:20:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 10:20:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 17:23:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 22:20:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply