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Steviegreig80
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Crap WiFi and no help

Moved house last Tues the 6th and the nightmare started.

Someone put my services to wrong address, but after 5 days of failed promises my services started working, apart from my WiFi.

Tbh it works but it's mostly failing ave had to reset my Hub loads of times and that's all the call centres tell me to do.

Its getting boring now wasting the amount of time on the phone to them to try and fix it.

Plus they won't send anyone out.

Someone help plz 

 

 

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lotharmat
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Re: Crap WiFi and no help

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)



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Hub 3 - Modem Mode - TP-Link Archer C7

Andrew-G
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Re: Crap WiFi and no help

If the hub needs constant reboots it's probably a power or noise issue.  Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.  If we can identify a problem then the forum staff can book a technician for you.  If the status data is good, we can move on to other possible causes.

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Gareth_L
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Re: Crap WiFi and no help

Hi Steviegreig80

Thanks for your post 

Sorry the new home is not benefiting from a solid service off us

I have checked the account and can see that we need to replace the external cabling 

Have you been given a date for this to be done yet?

Gareth_L

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