Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Wzht2505
  • 1
  • 0
  • 0
Joining in
215 Views
Message 1 of 3
Flag for a moderator

Continuous red light on router

on ‎04-02-2023 11:10

My router has a constant red light. I have restarted it and reset it and it is still solid red. It went green initially after the reset and then back to red. Please can someone help? Do I need a new router?

0 Kudos
Reply
Adduxi
  • 6.82K
  • 593
  • 1.79K
Very Insightful Person
Very Insightful Person
192 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Continuous red light on router

on ‎04-02-2023 13:14

A persistant red LED after a power cycle is a failing overheat warning.  The Hub should be replaced by VM.

If you wait here a day or two a VM Mod will pick this up and arrange.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Paul_DN
  • 10.71K
  • 546
  • 1.09K
Forum Team
Forum Team
140 Views
Message 3 of 3
Flag for a moderator

Re: Continuous red light on router

on ‎06-02-2023 14:55

Hi Wzht2505,

Thank you for reaching out to us in our community and welcome, sorry to hear you have a solid Red light on your Router after a power cycle, I was able to locate you on our system with the details we have for you and cannot see any issues, if you still have a Red light I will be happy to help, I will send you an invite into a private chat, if needed click on the purple envelope to accept.

Regards

Paul.

Reply

Digital life blog

Help videos

Help forum