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Continuous red light on Hub 3.0

TSlater
Joining in

I have a Virgin Media Hub 3.0 set in router mode that has for the last few weeks displayed a continuous red light. The Hub is positioned out of direct sunlight and is well ventilated but is warm to the touch. Having read several threads on this forum I have carried out all the suggestions; cables checked and fine, reboot the hub from the switch on the rear, reboot the hub by logging in to the settings, and resetting the hub to factory settings using the reset button on the rear of the hub. After each of these actions the hub returned a continuous red light following power-up.

Does anyone have any further potential remedies or do I need to go through the torture of trying to phone customer services?

3 REPLIES 3

Kath_F
Forum Team
Forum Team

Hi TSlater, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue with the hub displaying a red light. 

As you've already completed the checks we would ask you to do, we can arrange for an engineer to visit to swap out the Hub. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Kath_F
Forum Team
Forum Team

Hi TSlater,

Thanks for coming back to me via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi Kath F

i have exactly the same problem. Can you help please

Ann