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Nicku
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Continued faults

Hi

Been a 2 year ordeal. Finally new wiring supplied to property after fault accepted. 

Unfortunately still regularly having to reset although not as regularly it's now maximum once a day but shouldn't be happening. 

Logs below for those who need:

 

Router status
Network LogTime Priority Description
19/07/2021 12:11:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 05:21:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 00:50:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 23:56:5noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 22:29:34noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 00:38:27noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 14:11:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:47:8criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:44:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:43:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 11:02:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 02:59:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 02:58:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;



Please just provide me with a solution to the issues. New router next? I'm also expecting some sort of compensation for this as it's gone way past reasonable. 

Thanks 

 

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lotharmat
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Message 2 of 8
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Re: Continued faults

Post up the rest of the hub stats! - Let's see if we can spot anything!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Nicku
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Message 3 of 8
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Helpful Answer

Re: Continued faults

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

203000000

9.5

38

256 qam

9

2

211000000

9.5

38

256 qam

10

3

219000000

9.5

38

256 qam

11

4

227000000

9.5

38

256 qam

12

5

235000000

9.4

38

256 qam

13

6

243000000

9

38

256 qam

14

7

251000000

9

38

256 qam

15

8

259000000

9

38

256 qam

16

9

267000000

9

38

256 qam

17

10

275000000

9

38

256 qam

18

11

283000000

9.3

38

256 qam

19

12

291000000

9.4

38

256 qam

20

13

299000000

9.6

38

256 qam

21

14

307000000

9.8

38

256 qam

22

15

315000000

9.8

38

256 qam

23

16

323000000

9.9

38

256 qam

24

17

331000000

9.9

38

256 qam

25

18

371000000

9.5

38

256 qam

26

19

379000000

9.4

38

256 qam

27

20

387000000

9

38

256 qam

28

21

395000000

9

38

256 qam

29

22

403000000

9.1

38

256 qam

30

23

411000000

9.4

38

256 qam

31

24

419000000

9.4

38

256 qam

32




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

5

0

2

Locked

38.9

5

0

3

Locked

38.6

5

0

4

Locked

38.6

5

0

5

Locked

38.6

4

0

6

Locked

38.6

5

0

7

Locked

38.6

5

0

8

Locked

38.6

6

0

9

Locked

38.9

4

0

10

Locked

38.9

6

0

11

Locked

38.9

3

0

12

Locked

38.6

6

0

13

Locked

38.9

5

0

14

Locked

38.6

18

0

15

Locked

38.9

20

0

16

Locked

38.6

7

0

17

Locked

38.6

0

0

18

Locked

38.6

0

0

19

Locked

38.6

5

0

20

Locked

38.9

5

0

21

Locked

38.9

5

0

22

Locked

38.9

4

0

23

Locked

38.9

6

0

24

Locked

38.9

13

0

 

 

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

32600000

42.5

5120

64 qam

5

2

39400000

42.5

5120

64 qam

4

3

46200000

42.5

5120

64 qam

3

4

25800000

42.5

5120

64 qam

6




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

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lotharmat
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Message 4 of 8
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Re: Continued faults

Downstream power levels look borderline too high! - Could be that you need a tech visit and a Forward Path Attenuator to bring them down - Generally those levels *should* be acceptable but if you are having issues then they would be the first thing I'd try and remedy!



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Hub 3 - Modem Mode - TP-Link Archer C7

Nicku
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Message 5 of 8
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Re: Continued faults

Thanks - ant idea how to get one? 

 

I'm not really up for 40 mins on hold

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legacy1
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Message 6 of 8
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Re: Continued faults


@lotharmat wrote:
Downstream power levels look borderline too high! 

Its fine.

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lotharmat
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Message 7 of 8
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Re: Continued faults

Personally - I'd wait for the forum staff to pick it up - they are much better at getting things fixed!

It can take a day or so though!



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Hub 3 - Modem Mode - TP-Link Archer C7

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Akua_A
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Forum Team
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Message 8 of 8
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Re: Continued faults

Hi @Nicku,

 

Welcome back to our community forums.

 

Sorry to hear this has been an ongoing issue for so long. We can understand the frustration caused and we want to do our best to help.

 

I have had a look into your account regarding this and can see there is an increased risk of an intermittent connection or partial service due to network impairments.

 

I have sent you a private message regarding this. Please provide a response when you can.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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