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Alex95
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Contacting virgin via WhatsApp/Messenger?

I'm having issues signing into my account on My Virgin. It's giving me numerous excuses as to why I can't sign in, even after giving my account number and other details. My router is broken, kids jumped off the settee onto it, wire snapped out the back and have no internet at all and in house bound times like these we are all going a little nuts without internet haha, 🥴 needless to say I need to book an engineer.

Is there any way to contact Virgin via WhatsApp or messenger. I found a WhatsApp contact but it's for Ireland only.

Screenshot_2021-01-31-10-18-22-930.jpg

 

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JitteryPinger
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Re: Contacting virgin via WhatsApp/Messenger?

You will either need to call 0345 454 1111 or hang around here until a staff member gets to your post.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
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DuaneAidan
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Re: Contacting virgin via WhatsApp/Messenger?

Has the whatsapp app you installed been updated to the latest version?

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Corey_C
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Re: Contacting virgin via WhatsApp/Messenger?

Apologies for the late reply, Alex95,

 

Unfortunately the WhatsApp chat was not available at the time of your post but it is available by visiting our contact/help pages via your mobile device. You can also speak to a member of the team through any of these methods: by phone 0345 454 1111 [calling 150 from a VM phone line is free],

by SMS 07533051809,

by chat  https://www.virginmedia.com/help/contact-us

We can also help here within the forums, so let us know if you still need help.

 

Cheers,

Corey C

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Natalia12311
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Re: Contacting virgin via WhatsApp/Messenger?

Do you have a WhatsApp phone number?

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Tom_W1
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Re: Contacting virgin via WhatsApp/Messenger?

Hi @Natalia12311, thanks for your post.

Unfortunately, we don't have a direct Whatsapp number but we're available by phone 0345 454 1111 / 150 (from a Virgin Media Landline or Mobile), by SMS on 07533051809 or by chat here https://www.virginmedia.com/help/contact-us.

What is it that you need help with though as I can do my best for you here?

Regards

Tom_W
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