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Contact - how to talk to someone

Joining in

How on earth do you talk to someone at Virgin Media? 



[MOD EDIT: Subject title changed for clarity. @K8tiem00 please add more information so members can help ]



Customer Support are on 150 or 0345 454 1111 from a non-VM phone.

Thank you, there used to be a 'chat to us' button on the app, have they got rid of it do you know?

Very Insightful Person
Very Insightful Person

See this old post...


There are a few options. Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)

You could also try the freephone number 0800 052 0422 to discuss your account and see if that gets you there or the Sales team 0800 953 5353 

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Very Insightful Person
Very Insightful Person

Hi K8tiem00 

If you advise what your problem is then you may be able to receive help via the forums.

If you sign into /my-virgin-media via a browser and click on the Upgrade package section you will see an online chat messenger button.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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