There is no email contact with VM.
Can only try the Pre-installation and delivery team again - on.. 0800 052 1734.
Or a VM person will pick this up here and be able to help - but it could be 5-10 days or so.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.