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Zak_M
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Message 31 of 38
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Re: Constantly intermittent wifi

Thank you for coming back to us, 

 

The outage is still currently present and is now due to be resolved at 15:00, please note these times and dates are only given as an estimate and can change due to the complexity of the outage. 

 

Kind regards,

Zak_M

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fordxman5
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Message 32 of 38
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Re: Constantly intermittent wifi

Just went out again, was texted that the problem is fixed at 3 but it's not 

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Zoie_P
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Message 33 of 38
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Re: Constantly intermittent wifi

Hi Fordxman5, 

Thanks for reaching out again, I have checked the outage and ut has been extended to 3pm today 

Zoie

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fordxman5
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Message 34 of 38
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Re: Constantly intermittent wifi

Still not fixed 

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Corey_C
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Message 35 of 38
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Re: Constantly intermittent wifi

Sorry to hear your connection issues are ongoing. I have sent you a private message to confirm your account details.

 

Cheers,

Corey C

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Corey_C
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Message 36 of 38
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Re: Constantly intermittent wifi

Thanks for your messages and clearing data protection, fordxman5,


I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,
Corey C

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fordxman5
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Message 37 of 38
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Re: Constantly intermittent wifi

Problem seems to be fixed this time ; had the wrong connector inside (fttc instead of fttp) 

 

And replaced with hub 4, as the internet went out once after the fttp change and since then the ping is horrendous at times but doesn't completely cut out

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f632345daafc99dd8178ba3f53761eea5..."><img alt="My Broadband Ping - Virgin media hub 4" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f632345daafc99dd8178ba3f53761eea5..." /></a>

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Paul_DN
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Message 38 of 38
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Re: Constantly intermittent wifi

Hi fordxman5,

 

Thank you for coming back to us with a update, glad to hear things are looking back to normal, we are sorry for any inconvenience caused, if you do have any further issues please let us know and we will be happy to help further?

 

 

Regards

 

Paul.

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