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fordxman5
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Message 11 of 38
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Re: Constantly intermittent wifi

Refresh data
Network Log
Time Priority Description
01/07/2021 05:09:5 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 21:08:4 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 20:30:1 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 20:02:39 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 19:24:49 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 18:50:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 18:33:29 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 18:24:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 18:22:5 notice SW download Successful - Via Config file
30/06/2021 18:19:8 notice SW Download INIT - Via Config file
30/06/2021 18:19:5 Error Disruption during SW download - Power Failure
30/06/2021 18:16:15 notice SW Download INIT - Via Config file
01/01/1970 00:04:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:47 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:47 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:28 Warning! MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

updated network log
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fordxman5
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Message 12 of 38
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Re: Constantly intermittent wifi

help please
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Sasha_W
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Message 13 of 38
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Re: Constantly intermittent wifi

I will pop you over a PM so we can have a closer look at your account, 

Please look out for the purple envelope at the top right hand corner of you page as this will take you to PM's. 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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fordxman5
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Message 14 of 38
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Re: Constantly intermittent wifi

Told me the same thing as the phone lines - can't see an issue with my account, very dissapointed

BQM is full of red I don't know what else is needed
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fordxman5
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Message 15 of 38
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Re: Constantly intermittent wifi

I tested the router in modem mode connected to a laptop; when the internet connection cuts out the white light on the bottom flashes. With the same old T3 error 

 

Maybe this can infer anything? 

 

Thanks 

 

Router status

Status

Downstream

Upstream

Configuration

Network Log

Refresh data

Network Log

Time Priority Description

03/07/2021 13:08:24 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/07/2021 12:37:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/07/2021 12:37:5 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/07/2021 10:51:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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fordxman5
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Message 16 of 38
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Re: Constantly intermittent wifi

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000638256 qam32
22030000007.538256 qam9
32110000007.538256 qam10
42190000007.138256 qam11
52270000007.438256 qam12
6235000000738256 qam13
7243000000738256 qam14
82510000006.838256 qam15
9259000000738256 qam16
102670000006.838256 qam17
112750000006.538256 qam18
122830000006.538256 qam19
132910000006.538256 qam20
142990000006.538256 qam21
153070000006.138256 qam22
163150000006.438256 qam23
173230000006.538256 qam24
183630000006.438256 qam25
193710000006.538256 qam26
203790000006.338256 qam27
213870000006.538256 qam28
223950000006.538256 qam29
234030000006.438256 qam30
244110000006.538256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.600
2Locked38.9200
3Locked38.650
4Locked38.960
5Locked38.650
6Locked38.600
7Locked38.650
8Locked38.600
9Locked38.600
10Locked38.960
11Locked38.650
12Locked38.650
13Locked38.640
14Locked38.650
15Locked38.950
16Locked38.940
17Locked38.900
18Locked38.600
19Locked38.950
20Locked38.600
21Locked38.650
22Locked38.960
23Locked38.950
24Locked38.650

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000045.8512064 qam1
24620000045.8512064 qam3
33940000047512064 qam4
45370000045.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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fordxman5
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Message 17 of 38
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Re: Constantly intermittent wifi

Update: another engineer is being sent this time to check all of the cabinet 

Incase of this failing it's cable repull time 

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fordxman5
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Message 18 of 38
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Re: Constantly intermittent wifi

Update 2: 

Corroded cables found in manhole; were replaced issue is still present.

Repull is booked I believe hopefully this fixes it because these are 20+ year old NTL Telewest cables.

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Zak_M
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Message 19 of 38
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Re: Constantly intermittent wifi

Thank you so much for the update @fordxman5 

 

Please do let us know how the re-pull goes. 

 

Kind regards,

Zak_M

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fordxman5
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Message 20 of 38
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Re: Constantly intermittent wifi

Update

Router change, repull didn't fix problem  

T3 time out still happening 

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