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Constant wifi dropouts from new hub3

After setting up my Hub 3, I am experiencing frequent wifi drop out. My laptop will lose connection at least a couple of times an hour, while my phone will only lose it once or twice a day. Both are connected via wifi.

Any help would be appreciated 

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Re: Constant wifi dropouts from new hub3

How is the connection to the Hub with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Constant wifi dropouts from new hub3

Do you also experience dropouts on wired devices or is it just a wireless issue?

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Constant wifi dropouts from new hub3

The laptop isn't connected directly to the hub, both the phone and laptop are connected via wifi. There is a couple of other devices that are connected to the hub, but they are not experiencing any problems. This was the case for my laptop when I first set up the hub.

 

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Re: Constant wifi dropouts from new hub3

I don't have any wired connection to the hub

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Re: Constant wifi dropouts from new hub3

So we don't know if it is a broadband supply problem or a local Wi-Fi problem.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Constant wifi dropouts from new hub3

My BQM 

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Re: Constant wifi dropouts from new hub3

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000005.936256 qam1
21470000006.436256 qam2
31550000006.336256 qam3
41630000006.337256 qam4
51710000006.436256 qam5
61790000006.537256 qam6
71870000006.437256 qam7
81950000006.337256 qam8
92030000005.937256 qam9
10211000000637256 qam10
11219000000637256 qam11
122270000006.137256 qam12
13235000000637256 qam13
14243000000637256 qam14
152510000006.137256 qam15
162590000006.437256 qam16
172670000006.537256 qam17
182750000006.537256 qam18
192830000006.537256 qam19
202910000006.637256 qam20
21299000000737256 qam21
22307000000737256 qam22
23315000000737256 qam23
243230000007.137256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6300
2Locked36.6220
3Locked36.6220
4Locked37.3290
5Locked36.6310
6Locked37.3440
7Locked37.3340
8Locked37.3350
9Locked37.3120
10Locked37.3260
11Locked37.3260
12Locked37.3180
13Locked37.3210
14Locked37.3110
15Locked37.3290
16Locked37.3120
17Locked37.3220
18Locked37.3150
19Locked37.3110
20Locked37.3150
21Locked37.3190
22Locked37.6160
23Locked37.6150
24Locked37.3190
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Message 9 of 11
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Re: Constant wifi dropouts from new hub3

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000004.025512064 qam3
2462000003.95512064 qam1
3258000004.075512064 qam4
4394000004512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Constant wifi dropouts from new hub3

Network Log

Time Priority Description

07/09/2020 05:24:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 15:56:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2020 19:12:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2020 18:25:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/09/2020 18:22:44Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 12:42:24noticeSW download Successful - Via Config file
02/09/2020 12:39:56noticeSW Download INIT - Via Config file
02/09/2020 12:39:53ErrorDisruption during SW download - Power Failure
02/09/2020 12:37:10noticeSW Download INIT - Via Config file
19/08/2020 20:00:2noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2020 19:49:8noticeSW download Successful - Via Config file
19/08/2020 19:43:33noticeSW Download INIT - Via Config file
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/06/2020 12:06:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 17:02:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 16:05:47noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 16:05:47ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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