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Constant red light

Vkb1
Joining in

Hi,

I’ve seen that a few people have had the same issues so apologies for repeating however our superhub 3.0 has been showing a solid red light for months now. Our wifi connections are temperamental, sometimes it’s fine, sometimes it hardly works at all. I’ve checked that the cables are all connected, it’s in router mode and I’ve rebooted it several times. Can anyone help please? 
Many thanks

Victoria 

5 REPLIES 5

Vkb1
Joining in

Hi,

I’ve seen that a few people have had the same issues so apologies for repeating however our superhub 3.0 has been showing a solid red light for months now. Our wifi connections are temperamental, sometimes it’s fine, sometimes it hardly works at all. I’ve checked that the cables are all connected, it’s in router mode and I’ve rebooted it several times. Can anyone help please? 
Many thanks

Victoria 

Tudor
Very Insightful Person
Very Insightful Person

Please do a pin hole reset of you Hub3 (it’s not a SuperHub) and if the red LED persists, the hub will need replacing. Please report back.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Tudor
Very Insightful Person
Very Insightful Person

Please do a pin hole reset of the hub. If the red LED persists it will need replacing.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Vkb1,

Welcome to the Community Forums and thanks for the post.

Sorry to see you have this issue with your Hub, to go about fixing this I would like to send out a technician to review this with you, for me to do so I will need to confirm some information in a quick private message, which I will be sending to you now.

Joe

Hey Vkb1, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM but please can you try these steps in the meanwhile;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
Cheers 

Matt - Forum Team


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