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Constant red light on. Hub

Seaneen81
Joining in

Hi,

I have had a constant red light on my hub for two weeks or more now. I have reset and rebooted numerous times and the red light just won’t go. The connection has been very intermittent too. Tried to get onto WhatsApp to chat to customer services but I’m waiting along time now? Thanks in advance

Seaneen

2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

If the red LED is still on after a pinhole reset, and it's a Hub 3, it will need replaced.  That's the overheat warning for the Hub 3 and as such should be working correctly, or it is a risk.

If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thank you