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Davidb0099
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Constant loss of internet

yeah, so, my internet is in a state of constant dropouts. very intermittent and unstable. it usually happens at peak times but it also happens randomly happens throughout the day. tried calling virgin media countless times and it's a constant battle of pinhole resets and a call back from a supervisor in 24-48 hours for escalation. my issues first began in January so 3 months of this is insane. i have VM 500. I usually achieve these speeds for download upon a speed test but my connection to things like games, streaming sites etc lags/ buffers and it's ridiculous. I have literally called virgin maybe 50 times and the issue is still ongoing had 2 engineer visits and a new hub. the issues affect both wifi and ethernet connections. the issues also seem to affect my upload speed. causing it to drop out completely during periods of instability. which makes my hobby of streaming very hard. 

 

so please can anyone help? 

Davidb0099_0-1646565162764.png



 

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Davidb0099
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Re: Constant loss of internet

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1171000000540256 qam5
21390000006.838256 qam1
3147000000638256 qam2
41550000005.538256 qam3
51630000005.340256 qam4
61790000004.540256 qam6
71870000004.140256 qam7
81950000003.740256 qam8
92030000003.238256 qam9
102110000002.740256 qam10
112190000002.440256 qam11
122270000001.938256 qam12
132350000001.238256 qam13
142430000000.538256 qam14
15251000000-0.238256 qam15
16259000000-0.538256 qam16
17267000000-0.538256 qam17
18275000000-0.438256 qam18
192830000000.538256 qam19
202910000000.940256 qam20
212990000001.538256 qam21
223070000001.440256 qam22
233150000001.540256 qam23
243230000001.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.343826
2Locked38.9240
3Locked38.9320
4Locked38.9350
5Locked40.3260
6Locked40.3130
7Locked40.9120
8Locked40.3180
9Locked38.9190
10Locked40.3260
11Locked40.3270
12Locked38.9320
13Locked38.9170
14Locked38.9210
15Locked38.6200
16Locked38.6190
17Locked38.9230
18Locked38.9290
19Locked38.6250
20Locked40.3210
21Locked38.9260
22Locked40.3170
23Locked40.3350
24Locked38.9330
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Davidb0099
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Re: Constant loss of internet

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620004641512064 qam1
22580004638.3512064 qam4
33259999639.3512064 qam3
43940000039.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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jbrennand
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Message 4 of 14
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Re: Constant loss of internet

Do you have a full 24h BQM for a workday you can post up? Just wondering whether you may be in an "overutilisation" area and that might show on that

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Davidb0099
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Message 5 of 14
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Re: Constant loss of internet

i will have tonight otherwise not yet. i just started the thing last night after checking on here for a soloution

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Davidb0099
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Message 6 of 14
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Re: Constant loss of internet

Davidb0099_0-1646589055388.png

this is what it is now 

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jbrennand
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Message 7 of 14
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Re: Constant loss of internet

It "might" be OU... see this FYI... and note Andrew’s comments in Message 20

https://community.virginmedia.com/t5/Networking-and-WiFi/Internet-keeps-dropping-for-several-minutes...


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Davidb0099
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Message 8 of 14
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Re: Constant loss of internet

lovely 

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Hayley_S
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Message 9 of 14
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Re: Constant loss of internet

Hello @Davidb0099,

Welcome, thanks for posting.

I am sorry for the issues with your broadband.

Can you please tell me how it is for you now?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Davidb0099
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Message 10 of 14
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Re: Constant loss of internet

Davidb0099_0-1647094981493.pngit has improved since i got a hub 4 installed. still slight issues but more manageable. only took 3 months tho.

 

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