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netuser3993
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Constant loss of connection

Hi there, I had a engineer fix this issue a few months ago but he just fixed it from the virgin cabinet without checking the internal equipment, my power levels are way out from what they are supposed to be, I have pasted them below. Any help? as the internet is terrible and has been for a few months. It worked shortly after the last time it was fixed.

1298750000-20.329256 qam21
2154750000-25.925256 qam3
3178750000-2625256 qam6
4186750000-26.424256 qam7
5194750000-22.828256 qam8
6202750000-2725256 qam9
7210750000-22.727256 qam10
8218750000-24.326256 qam11
9226750000-24.226256 qam12
10234750000-21.529256 qam13
11242750000-24.426256 qam14
12250750000-20.429256 qam15
13258750000-2327256 qam16
14266750000-20.929256 qam17
15274750000-19.231256 qam18
16282750000-21.229256 qam19
17290750000-1832256 qam20
18306750000-17.931256 qam22
19314750000-18.331256 qam23
20322750000-18.731256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked29.8239760489707
2Locked25.4153177040123560728
3Locked25.570629435211479355
4Locked24.28476440536883071
5Locked28244827246181423
6Locked25.165986192613863407
7Locked27.925255261990258
8Locked26.63128039253132064
9Locked26.54356504755646104
10Locked2991394054106005
11Locked26.82547508721857795
12Locked29.96209025719134
13Locked27.812734708933424
14Locked29.26978535127485
15Locked31664549922329
16Locked29.32504505221845
17Locked32.234930588409
18Locked31.655507727612
19Locked31.428479439718
20Locked31.1441006415180
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lotharmat
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Re: Constant loss of connection

You win!

The prize for the most out of spec downstream connection I have ever seen!

VM will definitely need to rectify this!

I'm amazed you have got any internet at all!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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netuser3993
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Re: Constant loss of connection

Trust me, it’s totally off right now.

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Corey_C
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Re: Constant loss of connection

Thanks for your post and for reaching out to the Community Forums, netuser3993,

 

Have you been able to speak to the team since your post? Also don't forget we can check if there is a fault in the area, test the line, replace your equipment or book visits for you completely online using this link: virg.in/service 

If you still need help, I have also sent you a PM to confirm your account details.

 

Cheers,

Corey C

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Corey_C
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Re: Constant loss of connection

Thanks for your message and clearing data protection, netuser3993,

 

I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,
Corey C

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