Thanks for posting on our community forums. Really disappointed to hear that your engineers visit has not improved the intermittent drop out that you are still experiencing.
Remotely looking from our end with the details you have provided for your community profile, I have located your account and performed further checks for you.
The strange thing is all the power levels are nice and green and there are no SNR issues either. I checked to make sure you are not being affected by any outages which may have an affect on your services.
As the issue is still persisting even though there are no concerns from our end, we will need to go back to the technician and possibly rebook him our for you.
I will pop you over a private message to take some details. Click on the purple envelope to accept the chat.
What's the BQM looking like since the tech visit - post the link to sg]ahre live graph" s per details on their website.
Also are the Post RS error counts increasing with time from those you posted earlier?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
3rd Engineer turned up on Saturday with no background understanding of the problems i was facing. He didn't actually do anything. After explaining to him the TPLINK switch I have connected to my modem was indeed a Switch and not a Wireless Booster, he made a few phone calls and then said he'd get the 'network people' to look at box on the street.
He also gave me his number, and I messaged him yesterday to check if he's called the 'network people' but I havnt heard anything back from him yet.
Can anyone at Virgin let me know if this is going to happen?
As you can see in the image - i'm still experiencing issues.
Yesterday was particulary bad and it dropped out of an important conference call i was on