Virgin Media Community

[Tonyh251]

My hub keeps rebooting. No steady  internet connection. Can connect for a few mins then drops out and the green power light and boot up lights come on and start flashing again. Any ideas?

[jbrennand · Accepted solution]

Its not connecting to the VM network so see this...
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Can you Check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)
2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

The "compensation "timer" can also be started on this number if appropriate.
Faults may not be listed on the Area Status web page. Areas are not Geographic” they are "legacy billing" areas) and as such that usually only covers faults affecting 1000’s of customers across the country. So 0800 may give you more info, on local issues - but even that wont cover problems affecting just a few customers - or just you.

If nothing shows on there, try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number.

Or, a VM person should pick this thread up and be able to help but it can take a few days.

[Tonyh251]

Thank you for your advice. Much appreciated. It’s had reconnected at present so see what happens.