Hi there,
Since mid Jan I have experienced many drops per day - sometimes over 50 - with unstable internet and tv.
An engineer came out on the 1st Feb, re-did all the connections to our property (except for the main line from the cabinet), replaced the cable modem and still found lots of issues.
He took videos and submitted them all for a relaying of the main line. He was actually very very good. Took an inordinate amount of time to ensure that the issue was resolved, and found that it could not be resolved easily.
Have been waiting 2 weeks for contact from VM, but nothing. Called service desk but they just want to run the same loop again - promised call back in 48 hours from T2 (but have already been waiting 2 weeks for that!).
Am on the Ultimate Oomph package. With SH3.2 on router mode I get 200mbps. With 3rd party router (Netgear RAX200) I get closer to 600. But at all times, in either mode, line is unstable.
Cannot run Zoom/Teams calls at all. Netflix etc struggle (even through the TiVo boxes). Overall nothing is working as it should.
Any thoughts on this forum as to how to get this resolved? When VM works, it works well, but when it does not it is a total nightmare to get it fixed.
With kids homeschooling and wife and I both WFH, this is not something which can continue.
Engineer did suggest that Gb package may be the best way to get this resolved, but am loath to spend more, and he agreed this needs fixing first. As I say, he was particularly good.
Regards
Sanj