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jazzyrath266
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Constant dropping services

I am at my wits end with my broadband. For the last 6 months i have had occasional interruptions to my service. Over the last 2 months while trying to work from home it keeps dropping out at least 5 or 6 times a day. I end up losing calls and training as it tries to connect me again. The last week it has been so bad i have had to hotspot my Surface Pro to stay connected.

I need help as if it doesn't improve i am ripping it out and going elsewhere.

Hope someone can help please.

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lotharmat
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Re: Constant dropping services

Are wired connections also dropping?



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Hub 3 - Modem Mode - TP-Link Archer C7

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jazzyrath266
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Re: Constant dropping services

Yeah they are. Over the last week or so i have noticed my smart tv functions dropping as i have it wired rather than WI-FI.

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lotharmat
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Re: Constant dropping services

OK - 1st things first - Check for any known faults:

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!

Also - Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

It would be good to set up a 'Broadband Quality Monitor' too. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



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Hub 3 - Modem Mode - TP-Link Archer C7

jazzyrath266
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Re: Constant dropping services

Thanks for the help i will get them uploaded ASAP.
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