As far as they go the stats are fine, upstream power levels would be more indicative of problems. Some faults are east to fix some are difficult, “how long is a piece of elastic”. You are paying for a residential service with no SLA and fixes are best endeavours.
Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2