I have been with virgin a few months now abs have 350mb (upgraded from 200mb yesterday just to see if it might help), I experience constant disconnects so I cannot watch TV (using Sky Q), work from home so no Zoom calls and the house has low level automation too. When I log in to the router which is a HUB 4 is says online much of the time but it just isn’t working at all, really shocking service to be honest.
There is an engineer coming tomorrow and also I have a TP link S4 mesh system to remove the router side of the HUB 4 from the equation but surely these issues are not the HUB 4 wifi?
Is there any way to check why this might be happening to me? There was a link to Sam’s Realspeed to check the HUB 4 but it never seems to be able to connect so I couldn’t explore that.
Thank you in advance, posting this from my phones 4G whilst paying £40 a month for nothing currently.
There's things we can suggest, but if you've got a technician coming out you may as well give them the chance to find and fix the problem. From what you say, sounds like a noise or signal power issue, those are normally an easy fix for the field guys. If the problem persists after the visit then post back here and we can talk you through some investigations, and the forum staff can get involved if needed.
One note of caution. If you're on 350 Mbps and you've got a Hub 4, then you may be in an area of over-utilisation (where VM have sold more contracts than there is network capacity), and if that applies then chances of any quick fix is very, very low indeed. Upgrading in the hope of solving a pre-existing problem was probably not the best idea, unless you're personally committed I'd suggest that you use the cooling off period to revert to the previous speed.
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Not much we can say from the fragment of BQM so far, and there's nothing in the hub's stats that really stands out. Hub status data won't ever show an over-utilisation fault. Hopefully it's an equipment or line fault which will be easily fixed.
For reference these threads show examples of typical over-utilisation BQM patterns.