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Constant disconnects and loss of internet

Keep getting constant disconnects and loss of internet for long periods of time. It's been on and off for months. I'm sick and tired of it now.

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Message 2 of 11
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Re: Constant disconnects and loss of internet

Connect to your hub, log in, go to Advanced settings>Tools>Network status, and then post the contents of the upstream, downstream and network tabs.  That'll enable somebody to take a look at the connection and see if there's any evidence that shows a network fault.

Also, since this sounds sporadic, I suggest you pootle on over to thinkbroadband.com and create an account, then set up a Broadband Quality Monitor (BQM), as that will watch your connection continuously (although some of the time it will show 100% packet loss due to a bug in the hub's firmware, a hub restart usually sorts that).  After 24-48 hours post a link to a snapshot of the BQM.

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Message 3 of 11
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Re: Constant disconnects and loss of internet

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Helpful Answer

Re: Constant disconnects and loss of internet

Screenshot above

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Alessandro Volta
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Message 5 of 11
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Re: Constant disconnects and loss of internet

Screenshot doesnt show all the data asked for.
Try copy/paste - the bord's software should strip out the sensitive info and post ok with a couple of "submit" presses

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Constant disconnects and loss of internet

Modem InitialisationStage Status
Downstream AcquisitionLocked
Primary Frequency411000000 Hz
DHCPDone
TFTPDone
Time Of Day14:45:04 GMT
SecurityBPI+
Counters T1,T2,T3,T4,Sync,Resets000,000,002,000,000,000
Internet ConnectionIP Address Status
WAN IP Address213.107.82.43
Lease Time Remaining0 days 00h:25m:51s
ExpiryTue 5 Nov 15:10
Current Network TimeTue 05 Nov 14:45 GMT
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked1411000000 Hz256 QAM0.8 dBmV 35.6 dB1321539
Locked2419000000 Hz256 QAM0.7 dBmV 36.0 dB19481217
Locked3427000000 Hz256 QAM0.6 dBmV 36.0 dB1145556
Locked4435000000 Hz256 QAM0.4 dBmV 36.0 dB1178568
Locked5443000000 Hz256 QAM0.2 dBmV 36.2 dB1146587
Locked6451000000 Hz256 QAM-0.0 dBmV 36.0 dB1127556
Locked7459000000 Hz256 QAM-0.1 dBmV 36.0 dB18111265
Locked8467000000 Hz256 QAM-0.2 dBmV 35.8 dB17171170

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked253700000 HzATDMA43.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA42.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked160300000 HzATDMA43.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA41.3 dBmV64QAM6400000 Hz5120 Ksym/sec
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Alessandro Volta
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Message 7 of 11
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Re: Constant disconnects and loss of internet

Still not all the data asked for. Add the Network Logs.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Constant disconnects and loss of internet

Date Time Error Number Error Description

05/11/201915:35:46 GMT66050310Auth Success - Web login successful.
05/11/201915:35:30 GMT66050310Auth Success - Web login successful.
05/11/201915:35:12 GMT66050300Auth Fail - Web login failed.
05/11/201914:44:41 GMT66050310Auth Success - Web login successful.
05/11/201914:40:22 GMT66050310Auth Success - Web login successful.
05/11/201914:40:09 GMT66050310Auth Success - Web login successful.
05/11/201914:40:09 GMT66050310Auth Success - Web login successful.
05/11/201914:13:37 GMT66050310Auth Success - Web login successful.
05/11/201914:11:45 GMT68010302DHCP WAN IP - 213.107.82.43
05/11/201914:10:43 GMT82000200No Ranging Response received - T3 time-out
05/11/201914:10:40 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
05/11/201909:58:23 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
05/11/201909:36:19 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
05/11/201909:11:42 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
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Alessandro Volta
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Message 9 of 11
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Re: Constant disconnects and loss of internet

Nothing obvious (to me) in the stats.
As Andruser suggested post up your BQM - that will show how often and when your network is disconnected

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 10 of 11
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Re: Constant disconnects and loss of internet

I created one about a hour ago and its showing nothing in the graph

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