I recently upgraded to a Hub 3, ever since I have been getting disconnected frequently, sometimes more than 10 times a day! The router has a red light, I have tried all the normal troubleshooting, restarting, resetting etc. but the issue persists. I believe the router is faulty, would it be possible to send me a replacement please?
It's not hot to the touch and is in a well ventilated area, the same place my old hub 2 was without any problems. It is affecting all devices. I have had to resort a few times to using my phone's data connection as that is proving more reliable. Didn't have the connection issues with my old hub 2.
Thank you for providing the additional details needed via private message as requested by my colleague.
I can confirm that a technician visit has now been scheduled and booked. For security reasons we're unable to confirm the time/date that this has been booked for publicly, but you can check this via your My Virgin Media online account and reschedule this if needed.