I’m new to the forums. Had virgin media installed Dec 2020. No real issues until the past 3-4 weeks. My broadband connection constantly drops and it is getting progressively worse. I have to turn off/on my router 3-4 times a day now to get a connection. Sometimes turning it off and on doesn’t even help. Needless to say this has been more than challenging with two kids home schooling (thankfully they’re both back at school full time now) and a wife working from home. We have never needed a reliable broadband more and that’s when it’s failing! I have read through the forums a bit and will attach a few screen shots that I think are possibly relevant to the problem. Just hoping someone can point me in the right direction as I’m at the end of my tether with it. Was previously with EE for 3 years and although the speed wasn’t as good the reliability was unreal compared to what I’m stuck with now.
Thanks for taking a look. I regularly reboot it but I have never done the full reset using the pin hole at the rear of the router. Should I try this? Will I have to reconnect all my devices after the reset or will they automatically connect? I haven’t changed the WiFi password from original.
You would have to reconnect everything unless you log in to your hub to change the WiFi settings back to how they were!
Best procedure to follow is
1. Make sure you can read both passwords on the bottom of the hub - 8 digits for the hub login - alphanumeric for the WiFi 2. Unplug any ethernet cables 3. With a paperclip or sim-removal tool; hold in the reset button for at least 60 seconds 4. Leave for 10 minutes for the hub to connect and re-sync 5. Connect a laptop to the hub with either a cable or connect to the reset wireless network 6. Re-configure your WiFi to the SSIDs and passwords they were before 7. All wireless devices should be able to reconnect!