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On our wavelength
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Constant disconnecrions

The Hub 3 has been for a long while randomly disconnecting at peak times. It's in router mode and most devices are connected via cable.

It starts throwing a fit, Internet on off on off on off on off on off on off on off on off in a matter of 5 minutes. Ran network diagnostic and saying couldn't contact DNS which I believe is your end?

Infuriating is understatement. Seems as i want to use computer, Virgin Media says no! Not without frustration. 

Also recent speeds have been up and down at best. Ranging from 0.90Mbs to 620+mbs (that was today after doing a reset)

I'm not sure if relevant but when the extra phone line was installed recently, the cover on the box outside doesn't close. Maybe related? Could it be getting wet and messing things up?

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Alessandro Volta
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Re: Constant disconnecrions

Post the network, upstream and downstream logs from the hubs admin pages as text 


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On our wavelength
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Re: Constant disconnecrions

Here ya go.  Taken the Log as well, as you can see going haywire yesterday!

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 323000000 5.5 40 256 qam 24
2 139000000 6.5 40 256 qam 1
3 147000000 6.5 40 256 qam 2
4 155000000 6 38 256 qam 3
5 163000000 6 40 256 qam 4
6 171000000 6.6 40 256 qam 5
7 179000000 6.6 40 256 qam 6
8 187000000 6.9 40 256 qam 7
9 195000000 6.8 40 256 qam 8
10 203000000 6.8 40 256 qam 9
11 211000000 6.8 40 256 qam 10
12 219000000 6.6 40 256 qam 11
13 227000000 6.6 40 256 qam 12
14 235000000 6.5 40 256 qam 13
15 243000000 6.1 40 256 qam 14
16 251000000 6.3 40 256 qam 15
17 259000000 6.1 40 256 qam 16
18 267000000 6 40 256 qam 17
19 275000000 6 40 256 qam 18
20 283000000 5.6 40 256 qam 19
21 291000000 6 40 256 qam 20
22 299000000 6 40 256 qam 21
23 307000000 5.6 40 256 qam 22
24 315000000 6 40 256 qam 23


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 0 0
2 Locked 40.3 5 0
3 Locked 40.3 9 0
4 Locked 38.9 25 0
5 Locked 40.9 2 0
6 Locked 40.3 5 0
7 Locked 40.3 20 0
8 Locked 40.3 20 0
9 Locked 40.9 0 0
10 Locked 40.3 6 0
11 Locked 40.9 5 0
12 Locked 40.3 4 0
13 Locked 40.9 4 0
14 Locked 40.3 5 0
15 Locked 40.9 0 0
16 Locked 40.9 5 0
17 Locked 40.9 5 0
18 Locked 40.9 0 0
19 Locked 40.9 5 0
20 Locked 40.3 0 0
21 Locked 40.9 5 0
22 Locked 40.9 18 0
23 Locked 40.9 4 0
24 Locked 40.9 17 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 44.3 5120 64 qam 2
2 60300000 44.5 5120 64 qam 1
3 39400000 42.8 5120 64 qam 4
4 46200000 43.5 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
18/11/2020 09:17:57 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 09:17:50 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 09:07:53 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:41:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:41:19 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:41:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:41:17 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:40:56 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:40:56 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:40:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:40:47 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:40:45 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:40:45 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:40:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:38:12 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:37:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:35:44 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:35:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 09:35:32 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Tuning in
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Re: Constant disconnecrions

My problem too. It is not a local problem. It is a central problem that Virginmedia seem to be incapable of fixing.

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Alessandro Volta
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Re: Constant disconnecrions


@Geoqwerty wrote:

My problem too. It is not a local problem. It is a central problem that Virginmedia seem to be incapable of fixing.


Please start your own thread rather than spamming other threads with unconfirmed statements 


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