on 04-11-2023 19:24
The red light on my hub is on all the time . I have tried rebooting but still the same . I have rang to to be told no issues could be found.
Please advise
Many Thanks
on 05-11-2023 08:21
Hi j_ware
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with the red light on the hub.
Please follow the below steps.
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, then the router will need replacing.
Please let us know and if you do require a replacement, we can arrange this here for you.
Vikki - Forum Team
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on 05-11-2023 09:21
Hi
Thanks for the reply.
Followed all the steps above with no luck. Please could I look at my options at replacing the hub.
Many Thanks
Jonathan
on 07-11-2023 10:03
Thank you for letting us know I will send you a PM now.
Matt - Forum Team
New around here?
on 07-11-2023 11:32
Glad we have managed to get the ball rolling on this for you, please do keep us updated on how it goes. Cheers
Matt - Forum Team
New around here?