Constant Red Light Hub 3

[j_ware]

The red light on my hub is on all the time . I have tried rebooting but still the same . I have rang to to be told no issues could be found.

Please advise

Many Thanks

[Vikki_M]

Hi j_ware

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the red light on the hub. 

Please follow the below steps. 

• Turn the power switch off on the back of the Hub. 

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

• Then use the power switch to turn the unit back on. The Hub should now operate normally. 
 
If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, then the router will need replacing. 
Please let us know and if you do require a replacement, we can arrange this here for you. 

[j_ware]

Hi 

Thanks for the reply.

Followed all the steps above with no luck. Please could I look at my options at replacing the hub.

Many Thanks

Jonathan

[Matthew_ML]

Thank you for letting us know I will send you a PM now. 

[Matthew_ML]

Glad we have managed to get the ball rolling on this for you, please do keep us updated on how it goes. Cheers