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r1fty
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Constant Ping Spikes

Hi there,

The past few months, when gaming, I have noticed constant ping spikes on a night-time. I can see these spikes only on WiFi on my PC and iPhone.

I've rang Virgin support who upgraded me to gigabit internet with the new Hub 4 saying that it should fix my issues, however the issue still persists. Support say they cannot see anything wrong with my equipment however there definitely is an issue somewhere.

This hasn't always been an issue, it has only started happening fairly recently, and nothing has changed apart from getting this Hub 4 put in last week.

I've heard and read buying a router with better WiFi might fix my issues but it's a lot of money to pay when it might not even be the boxes issue.

Anyone have any advice?

My BQM

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legacy1
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Message 2 of 38
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Re: Constant Ping Spikes


@r1fty wrote:

I've rang Virgin support who upgraded me to gigabit internet with the new Hub 4 saying that it should fix my issues, however the issue still persists.


I'm sure if possible they would send you a kitchen sink as 1Gb would not have fixed a thing.😑

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r1fty
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Message 3 of 38
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Re: Constant Ping Spikes

A kitchen sink probably has better wifi than the Hub 4 anyways
Natalie_L
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Message 4 of 38
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Re: Constant Ping Spikes

Hi r1fty

 

Welcome to the Community and thank you for posting. 

 

I am very sorry to hear you are experiencing issues with the service. 

I would like to take a closer look from our side so I am going to pop you over a private message to grab a few details. 

 

The message will show available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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Beth_G
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Message 5 of 38
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Re: Constant Ping Spikes

Hi r1fty,

 

Thank you for your PM to Nat - she won't be back on shift for a few days, so I've agreed to look into this on her behalf.

 

I'm sorry to hear you're still having problems with your connection. I can see from your BQM that there are some signs of high utilisation in your area, however it isn't significant enough to be raised as an outage. 

 

We can see that you are still having problems, so I've raised an engineer visit for you so this can be looked at from your end. 

 

Please sign into your My Virgin Media account to view your appointment time slot and let us know how it goes.

 

Kind regards

 

Beth

Beth
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r1fty
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Message 6 of 38
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Re: Constant Ping Spikes

Hi Beth, Thanks for organising that, however I'm not able to see any appointment time slots on my dashboard or my orders and appointments page once logged in.

Liam

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r1fty
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Re: Constant Ping Spikes

Never mind Beth, got a text earlier saying they're coming tomorrow. Cheers.
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Steven_L
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Re: Constant Ping Spikes

Thanks for coming back to us @r1fty.

 

How did the visit go, have your issues now been resolved?

 

Regards,

Steven_L

 

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r1fty
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Re: Constant Ping Spikes

Hi Steven,

Sorry, I read the text wrong and forgot to update here, they are visiting Monday.

Liam
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Paul_DN
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Message 10 of 38
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Re: Constant Ping Spikes

Hi r1fty,

Thanks for the update, please let us know how it goes Today?

Regards

Paul.

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