The past few months, when gaming, I have noticed constant ping spikes on a night-time. I can see these spikes only on WiFi on my PC and iPhone.
I've rang Virgin support who upgraded me to gigabit internet with the new Hub 4 saying that it should fix my issues, however the issue still persists. Support say they cannot see anything wrong with my equipment however there definitely is an issue somewhere.
This hasn't always been an issue, it has only started happening fairly recently, and nothing has changed apart from getting this Hub 4 put in last week.
I've heard and read buying a router with better WiFi might fix my issues but it's a lot of money to pay when it might not even be the boxes issue.
Thank you for your PM to Nat - she won't be back on shift for a few days, so I've agreed to look into this on her behalf.
I'm sorry to hear you're still having problems with your connection. I can see from your BQM that there are some signs of high utilisation in your area, however it isn't significant enough to be raised as an outage.
We can see that you are still having problems, so I've raised an engineer visit for you so this can be looked at from your end.
Please sign into your My Virgin Media account to view your appointment time slot and let us know how it goes.