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Constant Packet loss

So all week I have been having a bad connectino to the internet with some pages loading quickly and others being super slow such as Office etc. I have even had issues with uploading a 300Mb video for work which took around 5 hours to do. 

In the images below on the left I decided to ping the router to ensure I had a good connection with that which I did, on the right is an outside connection and as you can see its bad.

How can I fix this? all weekend it was like this and I couldn't do anything 😕 20210213_230429-min (1).jpg

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