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Constant Intermittent Dropouts

For the past month I have been getting constant dropouts that last between 5-10 minutes. When a dropout occurs, all devices on my network both wired and wireless lose connection. The router appears to reboot itself every time this happens (Super Hub 3, lights turn green during dropout). Below is a link to my think broadband monitor that shows these intermittent drops. It seems to be at random times of the day and follows no pattern:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/08d9489b7fa8b0470fe0a0863e23e0152f...

I have checked all cables are secured tightly to the router and everything is connected as it should. Does anyone have any suggestions for what the potential issues could be or any solutions that might help me resolve this?

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Re: Constant Intermittent Dropouts

For reference, my Network Status logs are as follows:

Below is the results I'm getting from Network Status:

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1227000000-1.437256 qam12
21390000001.736256 qam1
31470000001.537256 qam2
41550000001.437256 qam3
51630000001.237256 qam4
61710000000.937256 qam5
71790000000.737256 qam6
81870000000.737256 qam7
91950000000.537256 qam8
102030000000.237256 qam9
11211000000-0.437256 qam10
12219000000-0.537256 qam11
13235000000-237256 qam13
14243000000-2.737256 qam14
15251000000-2.437256 qam15
16259000000-236256 qam16
17267000000-1.737256 qam17
18275000000-1.937256 qam18
19283000000-1.737256 qam19
20291000000-237256 qam20
21299000000-1.437256 qam21
22307000000-1.737256 qam22
23315000000-1.537256 qam23
24323000000-236256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6747089662
2Locked36.626821894533
3Locked37.611010213572
4Locked37.3588899824
5Locked37.35588113914
6Locked37.3546378613
7Locked37.3465547246
8Locked37.6557527364
9Locked37.65633511066
10Locked37.3582868086
11Locked37.3507115007
12Locked37.6563504987
13Locked37.3742689458
14Locked37.3655784716
15Locked37.3575874040
16Locked36.3549233597
17Locked37.6507903590
18Locked37.3562403585
19Locked37.6464362943
20Locked37.6465803081
21Locked37.6380102048
22Locked37.3394102208
23Locked37.3332771843
24Locked36.6406212212

 

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1325999914.85512064 qam7
2257999814.5512064 qam8
3394000344.85512064 qam6
4461999884.95512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

 

0

 

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Re: Constant Intermittent Dropouts

Network Log

Time Priority Description

26/10/2020 13:37:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:24:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:24:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:24:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:24:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:24:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:23:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 13:18:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:46:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:46:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:44:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:35:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:35:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:34:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:34:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:34:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:34:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:34:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 12:33:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Constant Intermittent Dropouts

Hi Haydwan,

 

Thank you for reaching out to us in our community, I am sorry to hear your having issues and getting an intermittent connection.

 

I have had a look our end and I can see some of your levels are out, 

 

So I can help further I will invite you into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

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