My Hub3 has been restarting multiple times during the day for the last couple of weeks. I've only been a customer for a few weeks, and it has never been that reliable, but it has now become so unreliable that it is affecting my ability to work.
I have had two engineer visits. The first scoffed at the use of a 10db wideband attenuator and swapped it for a 3db one. The second engineer boasted of his large collection of attenuator and explained that due to the use of DocSis 3.1 that they no longer need any attenuators, and so took away the one fitted by the first engineer.
After he left the reboots continued. During this the hub3 stops responding to pings and cycles through orange lights to green lights (where it starts responding to pings again) and finally back to a solid red (magenta?) when all is good with the world again.
It makes videoconferencing quite hard as you are never sure when you'll have to take a 3minute break in the middle of a call whilst the hub3 does it's little reboot dance. It makes developing software difficult when half the boxes are hiding in the cloud.
This seems to happen mostly during the day when both my partner and I are working, which is rather frustrating.
Below are a variety of thinkbroadband monitoring pages.
23rd, 26th, 27th, 28th, 29th & 30th April:
4th May and 5th May 2021:
It's clearly a little better the last two days, but I've also been turning off various services to limit the amount of traffic. If the Hub3 is only able to offer the stonking 350Mb when there aren't enough devices connected to make use of it then I would be better off just signing up to a telephone line broadband provider who can supply a service and router that work.
Any suggestions?
Just to finish the story. I contacted CISIS (cisas@cedr.com) on July 5th with a wall-of-text explaining my situation and a copy of this forum post. The following day I was emailed to say they had "accepted" my case. One week later I was offered fee-free termination plus 2 months credit, but I'd have to keep the service for another 30 days (thereby only really offering me one month credit). I've since had a couple of calls with very nice people trying to convince me to stick with Virgin and assuring me they can fix the problem, which I've politely declined. I am now running along quite happily with Plusnet and haven't had one dropped call since they took over the houses' internetting.
Thanks again to all of you that tried to help with this mess.
Glad it all worked out for you in the end!
