Last November i accepted offer to upgrade from my Hub 3 Connection upto the Hub 4 as i had previously had lots of connection issues with the previous Hub.
The first few weeks of using the new Router certainly improved connectivity and signal strength, however over the last 2/3 weeks it is dropping connection on a minimum of a daily basis, sometimes (like today it has dropped out 5 times). This is not acceptable when I am a home worker and need to be able to connect for work and meetings with Work Colleagues.
The Virgin Media Connect App and Website do not help for the New Hub , and the phone support doesnt even allow me to get to connect to a human. It feels like it is unfit for purpose.
Is anyone else having connectivity issues with the new hub 4, or have any suggestions ?
Each time I have to switch off and on the Router and after 10 minutes I can get back on for a while (maybe up till the next day sometimes ! ) but it shouldnt be regularly dropping out like this.
Ideally I want an Engineer to attend but it feels like every attempt is made to prevent contact with a Technician.
😞 Very discontent customer