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Welcome to our Community and thanks for your first post to our Forums; I am sorry that you've been having some broadband issues recently.
I have been able to locate your account from your forum information and I can see that you are impacted by a known area issue. This has been logged under reference number F007914054. At the time of writing, the estimated fix date for this is 29th July 2020.
I do apologise about any loss or intermittent use of your broadband whilst we work towards a resolution. I have logged this on your account for you - please do not hesitate to pop back here anytime for any updates.