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Constant High Latency And Packet

For The Last 3-4 Months I've Been Experiencing Bad Latency (Ping) And Packet Loss Making Gaming Unplayable For Me And My Family.

 

Reply from 216.58.204.78: bytes=32 time=25ms TTL=116
Reply from 216.58.204.78: bytes=32 time=145ms TTL=116
Reply from 216.58.204.78: bytes=32 time=29ms TTL=116
Reply from 216.58.204.78: bytes=32 time=18ms TTL=116
Reply from 216.58.204.78: bytes=32 time=40ms TTL=116
Reply from 216.58.204.78: bytes=32 time=31ms TTL=116
Reply from 216.58.204.78: bytes=32 time=37ms TTL=116
Reply from 216.58.204.78: bytes=32 time=393ms TTL=116
Reply from 216.58.204.78: bytes=32 time=34ms TTL=116
Reply from 216.58.204.78: bytes=32 time=294ms TTL=116
Reply from 216.58.204.78: bytes=32 time=102ms TTL=116
Reply from 216.58.204.78: bytes=32 time=39ms TTL=116
Reply from 216.58.204.78: bytes=32 time=20ms TTL=116
Reply from 216.58.204.78: bytes=32 time=14ms TTL=116
Reply from 216.58.204.78: bytes=32 time=20ms TTL=116
Reply from 216.58.204.78: bytes=32 time=159ms TTL=116
Reply from 216.58.204.78: bytes=32 time=467ms TTL=116
Reply from 216.58.204.78: bytes=32 time=126ms TTL=116
Reply from 216.58.204.78: bytes=32 time=18ms TTL=116
Reply from 216.58.204.78: bytes=32 time=150ms TTL=116

Ping statistics for 216.58.204.78:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 467ms, Average = 108ms

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Alessandro Volta
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Re: Constant High Latency And Packet

Via a wired or wireless connection?

And PC or console?


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Re: Constant High Latency And Packet

Wired And PC

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Re: Constant High Latency And Packet

Hi there @TonPalomar

 

Welcome to our Community and thanks for your first post to our Forums; I am sorry that you've been having some broadband issues recently. 

 

I have been able to locate your account from your forum information and I can see that you are impacted by a known area issue. This has been logged under reference number F007914054. At the time of writing, the estimated fix date for this is 29th July 2020. 

 

I do apologise about any loss or intermittent use of your broadband whilst we work towards a resolution. I have logged this on your account for you - please do not hesitate to pop back here anytime for any updates. 

 

Cheers

Katie - Forum Team


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