Menu
Reply
Highlighted
  • 3.47K
  • 270
  • 468
Superfast
139 Views
Message 11 of 17
Flag for a moderator

Re: Constant, Frequent Dropouts

Very odd then.

We'll have to see what the BQM shows!

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
117 Views
Message 12 of 17
Flag for a moderator

Re: Constant, Frequent Dropouts

Drops.png

Intermittent packet-loss has been identified.

I've got a new Superhub 3 on the way. They won't send out an engineer for free (£99 if I wanted to book one now) until they are sure the new router will resolve the issue.

I'm torn between a co-ax cable and the router being the problem, so we'll have to see for now.

0 Kudos
Reply
Highlighted
  • 1.88K
  • 95
  • 174
Forum Team
Forum Team
102 Views
Message 13 of 17
Flag for a moderator

Re: Constant, Frequent Dropouts

Hi KingSiix

Sorry you're having ongoing issues with your internet dropping out.  Please can you keep us informed how the new router goes for you?

Regards

 

Lee_R

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
96 Views
Message 14 of 17
Flag for a moderator

Re: Constant, Frequent Dropouts

I have installed the new router. Currently have no internet at the moment, router says it's access denied on internet section of the router.

I've called the phone line to send the activation packet, but I am not home at the moment, so not sure if it has worked. It mentioned it might take an hour to push through, so I will see when I return home shortly.

If not, I will have to call technical support again. This must be resolved by Monday as I have to work from home.

 

 

0 Kudos
Reply
Highlighted
  • 1.88K
  • 95
  • 174
Forum Team
Forum Team
91 Views
Message 15 of 17
Flag for a moderator

Re: Constant, Frequent Dropouts

I'm here until 6:00pm KingSix.. 

Well, i'm on shift until 6:00pm and here all day virtually everyday:-)

So rather than queue, if you need me, just reach out to me and I'll take a look.

Regards

 

Lee

0 Kudos
Reply
Highlighted
  • 12
  • 0
  • 1
Tuning in
82 Views
Message 16 of 17
Flag for a moderator

Re: Constant, Frequent Dropouts

Okay, I have returned home, and I still have no internet, what can you do to help?

 

 

0 Kudos
Reply
Highlighted
  • 1.88K
  • 95
  • 174
Forum Team
Forum Team
72 Views
Message 17 of 17
Flag for a moderator

Re: Constant, Frequent Dropouts

KingSix, I am going to send you a private message.

Regards

 

Lee_R

0 Kudos
Reply