We have Hub 4 and 500mb connection. Every 2-3 minutes we lose connection for a split second, this is most obvious in online games where the gameplay will freeze and discord chat will drop. I’ve also run a command prompt window to ping google.com and when the connection freezes, the request times out in CMD (presumably suggesting no connection to google.com).
This affects multiple gaming devices - both wired and wireless and also various games, so we know it isn’t limited to connection type, machine type or specific game. Video streaming is unaffected but presumably it’s because that buffers in advance and isn’t ‘real time’ like a game.
When we previously had longer drop outs, the engineer suggested we needed a better Hub5 or an aftermarket router, so as an option to alleviate the issue we upgraded to 1gb on the understanding this would give us a Hub5, but it turns out that this isn’t the case so we have cancelled the upgrade. As this could be an incoming signal issue and not the Hub 4, I don’t fancy spending £200 on a better router if we don’t know it’ll fix the problem.
we’ve also run the think broadband bqm and it looks surprisingly fine.
how do we fix the issue please and why is it so hard to get a Hub5?
