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Consistently bad ping, upload speeds and download speeds.

Hi, I've been having huge issues as of around 8pm yesterday. Download and upload speeds below 10 ( sometimes even in the decimals) which isnt even .1% of what i was told to be recieving. I've factory reset my wifi box via a safety pin and on the second time a pen. It's to the point that i can't even watch videos or upload less than 5mb photos without waiting 5 minutes ( hyperbole). I tried the 30 second on/off and the unplug. I've had the hub 3 for about 3ish months.

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Alessandro Volta
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Re: Consistently bad ping, upload speeds and download speeds.

Is this over a wired or wireless connection?


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Re: Consistently bad ping, upload speeds and download speeds.

Yes, I use cat6 on my pc and wireless on my phone. Both recieve the same issues.
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Alessandro Volta
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Re: Consistently bad ping, upload speeds and download speeds.

Post the network, upstream and downstream logs from the hubs admin pages 


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Re: Consistently bad ping, upload speeds and download speeds.

Downstream Logs:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 5.5 38 256 qam 25
2 267000000 4.1 38 256 qam 17
3 275000000 4 38 256 qam 18
4 283000000 4.5 38 256 qam 19
5 291000000 4.8 38 256 qam 20
6 299000000 5 38 256 qam 21
7 307000000 5.3 38 256 qam 22
8 315000000 5.5 38 256 qam 23
9 323000000 5.6 38 256 qam 24
10 339000000 5.8 38 256 qam 26
11 347000000 5.8 38 256 qam 27
12 355000000 5.6 40 256 qam 28
13 363000000 5.5 40 256 qam 29
14 371000000 5.4 38 256 qam 30
15 379000000 5.3 38 256 qam 31
16 387000000 5.4 38 256 qam 32
17 395000000 5.4 38 256 qam 33
18 403000000 5.3 38 256 qam 34
19 411000000 5.1 38 256 qam 35
20 419000000 5.3 40 256 qam 36
21 427000000 5.3 40 256 qam 37
22 435000000 5.1 40 256 qam 38
23 443000000 4.6 40 256 qam 39
24 451000000 4.6 40 256 qam 40


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 262 0
2 Locked 38.6 104 0
3 Locked 38.9 106 0
4 Locked 38.9 112 0
5 Locked 38.9 131 0
6 Locked 38.6 204 0
7 Locked 38.9 154 0
8 Locked 38.6 203 0
9 Locked 38.9 233 0
10 Locked 38.9 277 0
11 Locked 38.9 305 0
12 Locked 40.3 406 0
13 Locked 40.3 432 0
14 Locked 38.9 593 0
15 Locked 38.9 715 0
16 Locked 38.9 770 0
17 Locked 38.9 784 0
18 Locked 38.9 753 0
19 Locked 38.9 1010 0
20 Locked 40.3 857 0
21 Locked 40.3 1111 0
22 Locked 40.3 1028 0
23 Locked 40.3 1109 0
24 Locked 40.3 1002 0

Upstream logs:

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699991 43.8 5120 64 qam 10
2 39400004 45.3 5120 64 qam 12
3 46199998 43.8 5120 64 qam 11
4 60299927 43.8 5120 64 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network logs:
Network Log
Time Priority Description
16/11/2020 19:40:19 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 19:40:7 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 16:58:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 16:58:30 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 22:01:5 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 18:03:30 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:05:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:04:35 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:04:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:04:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:04:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:04:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 15:04:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 13:22:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 13:52:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/11/2020 10:02:57 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 19:57:44 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 14:21:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 13:25:57 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Message 6 of 8
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Re: Consistently bad ping, upload speeds and download speeds.

Still have an issue with this.

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Re: Consistently bad ping, upload speeds and download speeds.

Your logs are fine.

You'll need to wait for a forum rep to pick this up - response times are about 7 days


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Re: Consistently bad ping, upload speeds and download speeds.

Hi, Akari.

 

Thanks for posting and welcome to the community. My apologies for the delayed reply and the broadband issues.

 

From checking the system today, your area is affected by a congestion issue. We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved

 

F008601154 is the fault reference with the estimated fix date being later today.

 

Please monitor the connection after today and let us know if any further issues, we'll be more than happy to help. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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