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Consistent disconnections that require router restart/reset

As the subject states i am getting consistent disconnections and slow performance, when i phone the help number it says theres an issue with modem which requires factory reset, keep resetting my router but i am still having the same issue

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Alessandro Volta
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Re: Consistent disconnections that require router restart/reset

Wired or wireless connections?

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Re: Consistent disconnections that require router restart/reset

Both

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Alessandro Volta
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Re: Consistent disconnections that require router restart/reset

Post back, as text not images, the network, upstream and downstream logs from the hubs admin pages

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Re: Consistent disconnections that require router restart/reset

upstream

 

1394000004.325512064 qam2
2258000004.225512064 qam4
3326000004.3512064 qam3
4462000004.35512064 qam1
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Re: Consistent disconnections that require router restart/reset

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000003.740256 qam25
2267000000340256 qam17
3275000000340256 qam18
42830000003.440256 qam19
52910000003.240256 qam20
62990000003.740256 qam21
73070000003.440256 qam22
83150000003.540256 qam23
93230000003.740256 qam24
103710000003.740256 qam26
11379000000440256 qam27
12387000000440256 qam28
13395000000440256 qam29
144030000004.140256 qam30
154110000004.340256 qam31
16419000000440256 qam32
17427000000440256 qam33
18435000000440256 qam34
194430000003.740256 qam35
204510000003.740256 qam36
214590000003.940256 qam37
224670000003.740256 qam38
234750000003.740256 qam39
244830000003.740256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9745610679
2Locked40.32504211585
3Locked40.31145011458
4Locked40.39518512120
5Locked40.39377347384
6Locked40.35555113060
7Locked40.91056913299
8Locked40.92098513338
9Locked40.9252912571
10Locked40.3228911620
11Locked40.9221412136
12Locked40.9218611206
13Locked40.366067
14Locked40.9216010429
15Locked40.3225810236
16Locked40.322519938
17Locked40.9213710837
18Locked40.3219410864
19Locked40.3234710247
20Locked40.323809478
21Locked40.324348715
22Locked40.321048032
23Locked40.922117012
24Locked40.321666277
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Re: Consistent disconnections that require router restart/reset

Time Priority Description

28/10/2020 12:26:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 12:24:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 12:24:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 12:24:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 12:24:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 12:23:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 12:13:31noticeSW download Successful - Via Config file
28/10/2020 12:11:28noticeSW Download INIT - Via Config file
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:56:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:56:14Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:55:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:55:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:54:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:54:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:53:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:53:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:48:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:48:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 10:39:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Consistent disconnections that require router restart/reset

When was the hub last rebooted?

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Re: Consistent disconnections that require router restart/reset

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Consistent disconnections that require router restart/reset

about 20min ago

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