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Polajo
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Connectivity loss every minute for 1-10 seconds

I have been having this issue over the past week and it was working fine 2 weeks ago. 

I have a subscription to shadow tech which is a win 10 machine on the cloud. To connect to it I use a shadow ghost which acts as a thin client which is connected via ethernet cable into the smart hub virgin provides. This requires constant internet between 25-40mb/s. It is very noticeable when playing a game or watching a movie when there is packet loss and the screen freezes for a few seconds. 

Not sure what to do as I have 300mb download. Have rebooted the router a few times, disconnected all other devices including ones that require WiFi and still issue persists.

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Forum Team
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Re: Connectivity loss every minute for 1-10 seconds

Hello Polajo

 

Sorry to hear you are having this issue with your broadband service, I will need to take a closer look at this from our side.
I am going to send you a private message now 🙂

 

Thanks Joe_F

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