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expatista
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Connectivity issues over wired connection HUB log files pasted below

Would appreciate if someone could look at this for me.  I have switched to a wired connection and have connectivity issues on the wired connection too!  I have critical errors in the hub's log file, been rebooting and factory resetting the hub on a daily basis.  Can one buy a third part hub to use in modem mode or does that piece of equoipment need to be from VM?  I have just received my Deco M4 but that is for WiFi. 

Upstream and downstream logs below.

 

Network Log

Time

Priority

Description

25/01/2021 12:02:47

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/01/2021 07:10:1

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 15:55:33

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 15:55:33

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 14:00:2

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 14:00:2

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 11:22:50

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 11:22:50

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 11:03:57

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 11:03:57

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 07:33:25

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 07:33:24

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 07:23:54

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 07:23:54

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 07:19:39

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 07:19:39

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 06:47:16

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 06:47:16

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 06:47:15

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 06:47:15

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

474250000

6.3

38

256 qam

9

2

482250000

6.1

40

256 qam

10

3

490250000

6.4

38

256 qam

11

4

498250000

6

38

256 qam

12

5

506250000

5.6

38

256 qam

13

6

514250000

5.6

38

256 qam

14

7

522250000

5.6

38

256 qam

15

8

530250000

5.8

38

256 qam

16

9

538250000

5.6

38

256 qam

17

10

546250000

5.6

38

256 qam

18

11

554250000

5.8

38

256 qam

19

12

562250000

6

38

256 qam

20

13

570250000

6

38

256 qam

21

14

578250000

6

38

256 qam

22

15

586250000

6.3

40

256 qam

23

16

594250000

5.6

38

256 qam

24

17

658250000

5.5

38

256 qam

25

18

666250000

5.9

38

256 qam

26

19

674250000

6

38

256 qam

27

20

682250000

6.1

38

256 qam

28

21

690250000

6.4

38

256 qam

29

22

698250000

6.3

38

256 qam

30

23

706250000

6.5

40

256 qam

31

24

714250000

6.5

38

256 qam

32




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

678

0

2

Locked

40.3

672

0

3

Locked

38.9

678

0

4

Locked

38.9

831

0

5

Locked

38.9

924

0

6

Locked

38.9

1019

0

7

Locked

38.6

1017

0

8

Locked

38.9

966

0

9

Locked

38.9

1112

0

10

Locked

38.9

1393

0

11

Locked

38.9

1418

0

12

Locked

38.9

1243

0

13

Locked

38.6

1318

0

14

Locked

38.9

1462

0

15

Locked

40.9

1155

0

16

Locked

38.9

1268

0

17

Locked

38.9

1127

0

18

Locked

38.9

1234

0

19

Locked

38.9

1129

0

20

Locked

38.9

1001

0

21

Locked

38.9

879

0

22

Locked

38.9

864

0

23

Locked

40.3

632

0

24

Locked

38.9

583

0

 

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200088

45.8

5120

64 qam

1

2

25800000

46

5120

32 qam

4

3

32600000

46

5120

64 qam

3

4

39399965

45.8

5120

64 qam

2




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

 

 

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expatista
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Re: Connectivity issues over wired connection HUB log files pasted below

forgot BQM and speedtest (Ihave the 100 package)

BQM screenshot.PNG

Speedtest screenshot.PNG

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