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Connection keeps dropping

I keep losing my connection, it is happening intermittently and on several devices...work laptop, personal laptop, ipad.  Connection is restored very quickly but not before I lose connection in online work meetings on laptops, streaming TV programmes from device to Chromecase on TV. I have checked all connections, turned hub off and on several times and done a full reset yesterday. I have also run the online tests and checked service status in my area. The only light on my Hub 3.0 is the white power light.  Can anyone help or tell me how I get to speak to a Virgin expert who can investigate and resolve please??

Call me sceptical but my contract came to an end roughly the same time I started to notice an issue?!?

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Re: Connection keeps dropping

I take it that you are connecting with Wi-Fi ?

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Connection keeps dropping

We have been having the same issue I have setup a monitor on our connection this is the graph  

 

 
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Re: Connection keeps dropping


@VickiS1985 wrote:

We have been having the same issue I have setup a monitor on our connection this is the graph  

 

If you want assistance please start your own thread.

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Connection keeps dropping

Yes

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Re: Connection keeps dropping

Wouldn't even know how to set up a monitor I am afraid but reassuring to know not just me having the issue.
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Re: Connection keeps dropping

Yes I am. I am working on the ground floor close by the Hub so I don't think distance/range is the issue.
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Re: Connection keeps dropping


@T28CEY wrote:
Wouldn't even know how to set up a monitor I am afraid but reassuring to know not just me having the issue.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Connection keeps dropping


@T28CEY wrote:
Yes I am. I am working on the ground floor close by the Hub so I don't think distance/range is the issue.

The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.

Many people have accepted that the VM Wi-Fi is very poor and have spent money on third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

if you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 10 of 36
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Re: Connection keeps dropping

Hear what you are saying MIkeRobbo but I had no issues, least not a noticeable one, for 12 months. So something has gone awry. I've seen your other post too with detailed instructions and will follow those in due course. Thank you.
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